Get advice, answer and informaiton
What is Cellcard Rewards program?
Cellcard Rewards program is the loyalty program that provides 3-in-1 benefits to Cellcard customers: Discount, Saving Points, and Payments.
How can I get Cellcard Rewards card?
You need to use Cellcard number for 3 months and have average spending 2$ per month to be eligible for the Cellcard rewards program. Dial #1212# to check your eligibility. Visit any Cellcard office to claim your Cellcard Rewards card without any fee charge.
How can I use Cellcard Rewards card to get discount?
Simply show your Cellcard rewards card at any Cellcard rewards partner shops that have Cellcard rewards logo on the door or cashier’s desk. To find the shop please follow this link http://www.cellcard.com.kh/en/rewards-discounts/
How can I use Cellcard rewards card to get payment?
Step 1: Activate your Cellcard Rewards card with Wing account at any Cellcard office.
Step 2: Deposit your money into Wing account.
Step 3: Shop at any Cellcard Rewards payment merchant.
How can I get points?
Every $1 spendt from your main balance within network (calls, sms and internet) you will gets 1 point and $1 spent out of network you will get 0.5 point. To check your points, dial #1212#1#
Note: Point validity is 24 months, and will be deducted subsequently.
How can I use my point?
Exchange your points for Cellcard Rewards merchandises. To check your points, dial #1212#1#
How can I check if my SIM card is registered?
Dial #5656# and press send.
What should I do if my SIM card profile is not updated or if my SIM does not have a profile?
You can update your profile or register your SIM card profile via the following channels:
Visit any Cellcard Office together with a valid ID.
- Send a photo of your valid ID with your number written below it to our Viber Account: +85585333731
- Send a photo of your valid ID with your phone number to our Facebook page:Cellcard SIM Registration
- E-mail a photo of your valid ID to: email@example.com
- Register online at Cellcard website: www.cellcard.com.kh/profile
What are the required documents to register a SIM card?
You can bring one of the following documents below:
Valid Cambodian Citizen ID card or
- Valid Government Employee ID Card with bearer’s address on or
- Valid National Police ID card or RCAF ID card with bearer’s address on or
- Buddhist Monk ID Card or
- Valid Passport or
- Valid Family Book or
- Valid Driver License
Can I check my profile even if I am on postpaid?
Both prepaid and postpaid customers can check their profile through #5656# and press send
Do I have to pay for checking my SIM Card profile?
No. It’s FREE of charge.
What are the subscription options for BIG LOVE?
Can I subscribe to BIG LOVE if my account is inactive?
Sorry, you can only subscribe to BIG LOVE with an active account. If your account is inactive, please top up.
Can I send BIG LOVE as a gift to a friend even if his account is inactive?
Yes, once your friend receives BIG LOVE, his/her number will be shifted to active.
What is Cellcard Executive?
Cellcard Executive is the powerful plan of the New Cellcard Executive plan, which allow customers to enjoy all the features of the postpaid including the credit limit for your balance reserved after finishing the plan benefit and also the roaming feasibility on the go.
How do I subscribe my company to the new Cellcard Executive Plans?
Call 012 999 712 or 712 to get in touch with a Cellcard Executive sale agents who can recommend the best suited plan for your needs and gladly assist you through the subscription, activation and transition process.
What is Cellcard Executive Lite?
Cellcard Executive Lite is similar to the prepaid plan, which allows you to control your payment and feel hassle-free with a top up feasibility whenever and wherever you need.
Who can subscribe to Osja Xchange?
All Cellcard prepaid subscriber, except Fix Line (WLL), Thom Thom & Tourist Plan, can do Osja Xchange. You can also do an Osja Xchange even if you are presently subscribed to any Cellcard Plan like XG, Tamjet or Niyeay without affecting your value plan subscription. However if you are subscribed to Osja $1=$30, your subscription will be replaced by the new Osja Xchange.
What is the Charging rate for Osja?
The charging rate will follow the base rate of the value plan you are subscribed to. If you are not subscribed to any value plans, then it will be charged at regular rate.
How do I get the free 30 minutes per day?
Free 30 minutes will be automatically deposited to your account after successful exchange. You will receive an SMS notification when your account receives the bonus minutes. The validity of the daily free 30 minutes is until 23:59 of each day. At 00:00, minutes that are not used will be wiped out and replenished with another 30 minutes for the following day. Make sure your account is active to receive the daily 30 minutes bonus.
If I change SIM card or phone, can I still access the contents/apps that I’ve purchased using my old SIM card or phone?
yes if the new SIM is Cellcard and if your google mail account remains the same.
What happens If I accidentally deleted the content/ app that I purchased?
You can download the same content again without getting charged.
From which merchants can customers purchase contents using Pay with Cellcard Main Balance Service?
At launch, it would be Sabay KING OF CARDS game (download the game from playstore for Android and app store for iOS)
Can Subscribers purchase content while using Wifi?
Yes but with verification process. Cellcard will send a 4-digit PINcode via SMS.
When there are generic error messages displayed like “ERROR MESSAGE” OR “PAYMENT CANCELLED” what does it mean?
It could mean any of the following:
- There is technical problem/system error during your transaction
Solution: Wait for a while and try again
- You are not using Cellcard or you are on a postpaid plan
Solution: Make sure you are using Cellcard prepaid
- You have entered the incorrect phone number when registering on wifi for the first time
Solution: Make sure you have entered a valid Cellcard number on prepaid.
- You have entered the incorrect PIN code
Solution: Make sure you have entered correct PIN code
- It takes you too long to enter the PIN code
Solution: Make sure you have entered the PIN code within 10 min from the time PIN code is received via SMS
- You do not have sufficient air time credit (on your main balance) to complete the purchase
Solution: Top up and try again
When there is another generic error message displayed like “SORRY, YOU HAVE EXCEEDED YOUR LIMIT OF 5 PAYMENTS IN 1 DAY, PLEASE TRY AGAIN LATER” what does it mean?
It means you have either exceeded the amount of 9.99 USD per transaction, or with a maximum cumulative amount of 20.00 USD per day or with a maximum of 5 transactions per day
Solution: Wait for the next 24 hours and retry the transaction again (24 hours from each of your 5 transactions).
I’m XG4.5 user, I would like to upgrade my plan to XG6. What can I do?
Just make sure you have enough balance $6 or more in your account. Then dial #8282#60#1#, you will upgrade your plan from X4.5 to XG6 automatically. For assistance please dial 812.
Can I use my XG bundle if my main balance is zero but it’s not yet expired?
Yes you can. Your XG plan will only be suspended upon expiration of your main balance. However, it will be reactivated as soon as you top-up.
What happens to my unused XG bundle when the plan expires or when I subscribe to a non-XG plan?
All unused benefits in your XG plan will be forfeited or wiped out.
When I am subscribed to an XG plan, can I still subscribe to iNET or other bolt-ons?
Yes you can. You can subscribe to any of these together with your XG plan: iNet, Dach Yub, SMS pack, Unlimited Facebook, VIber, Whatsapp and Line.
Can I subscribe to more than 1 XG plan at the same time?
Yes you can have multiple subscriptions, each with their own validity periods. The XG plan that expires first will be used first. We will automatically renew the last XG plan you subscribed to.
Is there any migration fee if I migrate to XG?
Can I use XG plan for commercial purpose?
Cellcard prepaid plans are specifically designed for personal mobile use. We recommend these plans are not used for commercial purposes as it may affect other customers’ personal service. Cellcard reserves the right to suspend accounts that utilize such plans for mass broadcasts such as SMS blasts, call-out services and/or spamming, etc.
Who is eligible for this promotion?
This promotion is available for all Cellcard customers who subscribe Osja $1=$30 together with the new or renew plan.
Does this promotion apply to both auto and non-auto renewal?
Yes it is applies to both auto and non-auto Osja $1 = $30
When my Osja $1=$30 plan expires, what happens to my unused benefits?
All remaining bundles will be wiped out. However, if you re-subscribe or renew within the promotion period, you will receive the same benefits again.
What is the difference between auto and non-auto renewal?
This only applies to Osja $1=$30. Choosing auto renewal for your Osja plan means that after your Osja plan expires, Cellcard will automatically re-subscribe to a new Osja plan for you. This saves you the hassle of redialing subscription short codes every time. Choosing non-auto renewal means that you are subscribing to a plan only one time. After your plan expires, Cellcard will not renew your plan for you. You will have to re-subscribe manually.
What is the validity of the Osja 10c = $2.5 benefit?
Osja 10c = $2.5 is valid only until 23:59:59 every day. Your unused benefit will be wiped out at midnight
Can I subscribe to Osja 10c = $2.5 more than once per day?
You can subscribe up to 2 times per day. That means you can only turn 10c to $2.50 two times per day.
Can I subscribe to Osja $1 = $30 more than one time within the same week?
Yes. You can.
Who are eligible to be my TamJet minute sharing members?
All prepaid Cellcard subscribers can be your minute sharing members (except WLL).
Can I be a minute sharing member if I am a TamJet subscriber?
No, TamJet subscribers cannot be minute sharing member of another TamJet subscriber
Can one person get minutes from multiple TamJet subscribers?
No, Minute sharing members can only be included in one TamJet subscriber’s minute sharing list. This means they can only share minutes from one TamJet subscriber at a time.
What is the difference between auto and non-auto renewal?
Choosing auto renewal for your TamJet plan means that after your TamJet plan expires, Cellcard will automatically re-subscribe to a new TamJet plan for you. This saves you the hassle of redialing subscription short codes every time. Choosing non-auto renewal means that you are subscribing to a plan only one time. After your plan expires, Cellcard will not renew your plan for you. You will have to re-subscribe manually.
What is 4G-LTE?
4G-LTE is a mobile telecommunications technology that allows you to enjoy faster internet speeds so you can watch videos without buffering delays, download content faster, have a smoother experience with apps that load images like maps, Instagram or Facebook for example.
Besides coming to the nearest store to swap my SIM, is there any other way to upgrade my current sim to 4G-LTE sim?
No, currently customers can only upgrade to a 4G SIM at Cellcard stores in Phnom Penh.
What differentiates 3G & 4G?
4G allows you faster internet speeds vs. 3G. If you watch videos, download content, or like using content-heavy apps like Facebook or Instagram, using 4G will reduce the buffering time and load content faster to give you faster access to content you enjoy.
Can I continue my current plan to enjoy 4G-LTE or do I need to upgrade it to a specific plan?
If you are currently subscribing to Tamjet/XG/iNET plan, you can continue using it. However, for your convenience we suggest that you subscribe to a higher plan.
What are the devices that already support 4G-LTE in Cambodian market?
Some of the latest smartphones in the market already support 4G LTE network (Band 3 1800 frequency) . Click here for some of the latest 4G-ready handsets from our partners. Get them from our store and receive bundles and gifts!
What do I need to start using Cellcard 4G-LTE?
Make sure that your device already supports 4G-LTE network (Band 3 1800 frequency). To check if your phone is 4G capable, go to settings and check your mobile network list. You also need a 4G SIM. Swap your current sim for a 4G-LTE sim at the nearest Cellcard office. Some of our dealers will also be carrying 4G SIM.
Can I use a device which I purchased from another country that already supports LTE to be used on Cellcard 4G-LTE network?
It will depend on the device type and manufacturer (please refer to table device supported). Please make sure that it is supports LTE 1800 (LTE Band 3).
Where can I purchase a 4G-LTE device that works on Cellcard network?
you can purchase a 4G-LTE device at the nearest Cellcard store or any other phone stores in the market. Please make sure that it is support LTE 1800 (LTE Band 3). Click here for some of the latest 4G-ready handsets from our partners. Get them from our store and receive bundles and gifts!
Do I need a special device to enjoy 4G-LTE network?
Yes, to use the Cellcard 4G-LTE network you need to use a smartphone or any device that supports 4G network (Band 3 1800 frequency). Please refer to your handset manual or your phone manufacturers website to check for Band 3 1800 frequency compatibility.
Which areas are already covered with Cellcard 4G-LTE network?
You can enjoy Cellcard 4G-LTE network in Phnom Penh area. 4G in Battambang, B. Meanchey, Siem Reap, Sihanoukville, K.Cham, Svay Rieng. Will also be available by the end of the year.
What does the Line Unlimited include?
Includes chat, group chat, sending stickers, videos, audio, pictures, Line to Line audio or video calls
Can I subscribe Line Unlimited, Facebook Unlimited and an iNET plan at the same time?
Yes, you can. All Line usage will be charged to your Line Unlimited plan, all Facebook usage will be charged to your Facebook Unlimited. The rest of your data usage will be charged to your iNET Plan.
Who can subscribe to this plan?
All Cellcard prepaid subscribers except Niyeay and WLL.
What happens when my Line Unlimited expires?
Upon expiration of your Line Unlimited, it will notify you after renewal. You can continue as long as you have sufficient balance.
What does the Unlimited Viber plan include?
By subscribing to unlimited Viber, you can call, chat, send stickers, videos and pictures through Viber all you want.
Who can subscribe to this plan?
All Cellcard prepaid subscribers except Niyeay and WLL
Can I subscribe to Unlimited Viber, Unlimited Facebook and an iNET plan at the same time?
Yes, you can. All Viber use will be charged to your Unlimited Viber plan, all Facebook use will be charged to your Unlimited Facebook plan. The rest of your data use will be charged to your iNET Plan.
What happens when my Unlimited Viber plan expires?
Upon expiration of your Unlimited Viber plan, your Viber usage will be charged to your other data bundles or your main balance.
If I view a video linked to Youtube or other sites, how will I be charged?
ការប្រើប្រាស់នឹងគិតលុយពីគណនីរបស់អ្នក។ ប្រសិនបើអ្នកភ្ជាប់គម្រោងiNETឬគម្រោងណាមួយដែលផ្ដល់ជូនទិន្នន័យអ៊ីនធើណិតស្រាប់ វានឹងកាត់ចេញពីគម្រោងនោះ មុនពេលកាតចេញពីគណនី។
What happens when my Unlimited Facebook plan expires?
When your Unlimited Facebook plan expires, your Facebook usage will be charged to your other data bundles (iNET, XG, Cellcard One), your promotional bonus or your main balance.
What does the Unlimited WhatsApp include?
By subscribing to Unlimited WhatsApp, you can chat, group chat, send videos, audio, and pictures through WhatsApp all you want.
Can I subscribe to Unlimited WhatsApp, Unlimited Facebook and an iNET plan at the same time?
Yes, you can. All WhatsApp usage will be charged to your Unlimited WhatsApp plan, all Facebook usage will be charged to your Unlimited Facebook. The rest of your data usage will be charged to your iNET Plan.
What happens when my Unlimited WhatsApp expires?
Upon expiration of your Unlimited WhatsApp, it will notify you after renewal. You can continue as long as you have sufficient balance.
Can I subscribe to Unlimited Facebook if I am already subscribed to other plans?
Yes. You can subscribe to unlimited Facebook on top of your existing XG or Cellcard One plans.
Can I subscribe to Unlimited Facebook and an iNET plan at the same time?
Yes, you can, and your Facebook usage will be charged to your Facebook plan and not to your iNET plan.
How can I get the FREE 7-Day Trial?
All prepaid subscribers, except for Niyeay and WLL subscribers, are eligible to claim the free trial promotion. To try it for free now, dial #6762#
One customer can only claim 1 free trial.
What is Dach Yub?
Dach Yub is a new promotional package for off-peak calls and data, available from 12am-6am
How many times can I subscribe to Dach Yub?
You can subscribe to a Dach Yub plan 10 times/night.
What happen to my unused data or minutes after expiration?
All remaining unused data and minutes of bundle will be completely removed after expiration.
If I subscribe to iNET Plan and Dach Yub, which plan will be used first?
During off-peak hours (12am-6am) Dach Yub bundle will be used first.
What happens to my unused data after expiration?
All remaining data will be completely removed upon expiration at 23:59:59 (No roll over).
If I subscribe to different iNET Plans, which iNET Plan will be renewed automatically?
The last iNET plan that you subscribed to will be automatically renewed. Daily RIEL DEAL will be automatically renewed without message notification after successful renewal. iNET200/ iNET500/iNET1000/ iNET2000 (Weekly & Monthly) will be automatically renewed with one day advance message notification.
Can I use my SIM card for Deskphone?
No, SIM cards used with deskphone are automatically locked to the Deskphone unit, and can no longer be used for other phones.
What does the Package include ?
It includes 1 Deskphone Unit, 1 SIM card preloaded with $1, $1 credit/month for 12 months, and 1 month warranty on Deskphone software.
How do I call overseas?
Dial [Country Code][Area Code][Phone Number without “0”].
What is the call rates for international calls?
If you are using VoIP (177), call rates is 4.5cents to 12 countries (Thailand, Vietnam, Malaysia, Singapore, South Korea, China, Laos, France, Hong Kong, India, USA and Canada). Please click the “INTERNATIONAL SERVICES” tab for rates to call other countries.
How much do I pay for prepaid roaming?
While roaming, incoming and outgoing voice calls will be charged USD2.50/min
How do I top-up my account while roaming?
Dial [*123*][ 14-digit scratch card code][ #] and press send
How do I check my balance while roaming?
How do I deactivate my international roaming?
SMS [OFF] to 125
How do I get international roaming?
Activate your roaming before leaving Cambodia. SMS [ON] to 125
What happens when I make calls over my bundle limit?
You will be charged from main balance at 4.5 cents/min.
Is VoIP bundle automatically renewed?
Yes. The system will automatically renew the bundle upon expiration.
What happens to my remaining bundle when I re-subscribe or when the bundle is renewed automatically?
You can use your remaining bundle until it expires. New subscriptions will be treated separately. No balance roll over will be allowed.
How can I set up my phone for internet?
For IOS Phones:
Go to Settings => Cellular => Cellular Data Network => APN type word “Cellcard”
For Android Phone:
- Some Handsets: Go to Setting => More Setting => Wireless Network => Mobile Network => Access point Name => Create New APN => Connection Name “fill in whatever you want” => APN Name fill in “Cellcard” => Save.
- Some Handsets: Go to Setting => Wireless Network => Mobile Network => Access point Name => Create New APN => Connection Name “fill in whatever you want” => APN Name fill in “Cellcard” => Save.
- Should you need further assistance, please call 812.
Why are the data and SMS rates more expensive in Niyeay vs. Regular?
Cellcard Niyeay was introduced to give you the best value voice deals. If you want to use a lot of data, then we suggest you migrate to Cellcard Regular (dial #8181#4#1# & press send) or Cellcard XG (#8181#3# & chose your plan) both of which have great data inclusions.
What if I do not need to use internet?
If you do not need internet, you can turn off your data by following these instructions:
IOS Phone: Go to Setting => Cellular => click Off on the Cellular Data.
Android Phone: Go to Setting => Data Usage => Click Off on the Mobile Data.
What is $10K daily raffle promotion?
It is a special promotion that allow Cellcard customers to get a chance to take home $10,000 in cash every day.
How to join this promotion?
It is very simple, you just call or SMS “10K” to 8888
How much will it charge per SMS or call to 8888?
It will be charged 15 cents per call or SMS to 8888
What is the promotion period?
This promotion is from May 11, 2016 until further notice.
When the lucky draw will be started? Where?
The lucky draw will be broadcasting live on Cellcard Facebook page at 6:00 pm everyday.
How can I know I am a winner?
You can get information from the live broadcasting lucky draw daily at 6:00 pm or if you don’t watch live broadcast during that time. You still get information from Cellcard, we will call to inform you on the next day from phone number 077 999 197 or you can call to 812