Frequently Asked Questions | Cellcard

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What are the benefits of Serey+?

  • Serey+ $1.5 includes: 15GB data, 100 On-Net mins, 100 On-Net SMS, valid for 7 days. To subscribe: *1615*150# or via Cellcard App
  • Serey+ $4 Plan includes: 25GB data, 2,500 On-Net mins Calls, 2,500 On-Net SMS, valid for 28 days. To subscribe: *1615*400# or via Cellcard App
  • Serey+ $6 includes: 60GB data, 150 On-Net mins Calls, 150 On-Net SMS, valid for 30 days. To subscribe: *1615*600# or via Cellcard App
  • Serey+ $10 includes: 100GB data, 10mins Off-Net Calls, 200 On-Net mins, 200 On-Net SMS, valid for 30 days. To subscribe: *1615*1000# or via Cellcard App

All Serey+ allow you to Rollover unused bundle for one year!

How to subscribe to Serey+?

To Subscribe Serey+ $1.5: Dial *1615*150#

To Subscribe Serey+ $4: Dial *1615*400#

To Subscribe Serey+ $6: Dial *1615*600#

To Subscribe Serey+ $10: Dial *1615*1000#

You can also subscribe through the Cellcard App. To download the App: https://bit.ly/ccappdl

How to verify if Serey+ subscription was successful?

You will receive a confirmation SMS of your subscription from “Cellcard”.
In the Cellcard App your Serey+ subscription will be shown next to your main balance. You can also select ‘My Plans’ to see all your active subcriptions and remaining bundles. To download the App: https://bit.ly/ccappdl

How to check my main balance?

Dial *1201# and press call.
In the Cellcard App your main balance is shown in the home page. To download the App: https://bit.ly/ccappdl

How to check my remaining bundles ?

In the Cellcard App, select “My Plans” to see all your active subcriptions and remaining bundles. Try It now on Cellcard app

or Dial *1201# and press call.

How to download cellcard app?

The App is available to download for free on​ App stores, Play Store or Huawei App Gallery.
To download the App: https://bit.ly/ccappdl

How to e-top up?

It’s easy! PLUS, you get 5% cashback everytime you Top Up.
Go to Cellcard App, click “Top Up”, choose “For my number” or “For others”, choose your payment method, enter Top Up amount, press the blue button “Top Up”.​ Click here to Top Up Now

How to make my internet faster?

Here’s some

  • Ensure that you are in the service
  • Clear your caches and/or close unused
  • Enable the LTE
  • Restart your phone or turning on/off airplane mode to refresh your session

If you are still facing issues, you can speak with one of our agents by clicking the chat icon on this website or on the Cellcard App.

How to subscribe to Serey+?

To Subscribe Serey+ $1.5: Dial *1615*150#

To Subscribe Serey+ $4: Dial *1615*400#

To Subscribe Serey+ $6: Dial *1615*600#

To Subscribe Serey+ $10: Dial *1615*1000#

You can also subscribe through the Cellcard App. To download the App: https://bit.ly/ccappdl

What are the benefits of the Cellcard Serey+ plans?

Serey plans offer big data allowance that do not limit you to specific websites. This gives you freedom to use your data however you wish.

Serey plans also offers On-Net mins, On-Net SMS and roll-over of unused benefits so whatever you didn’t finish adds up to your new plan and nothing goes to waste.

Who are the Cellcard Serey+ plans for?

Cellcard Serey plans are for everyone, especially those who enjoy being online.

How is Cellcard Serey+ better than all other plans?

Cellcard Serey provides better value than most older plans of Cellcard. Compared to available $1 plans it offers double data for a small addition of 25c-50c. All Cellcard Serey plans also feature roll over. This means nothing goes to waste. If you renew your plan before expiry all unused balances roll over to your next plan.

What happens when I finish my data before the plan expires?

គម្រោងសែលកាតសេរីរបស់អ្នកនឹងបន្តដោយស្វ័យប្រវត្តិ ប្រសិនបើអ្នកមានលុយគ្រប់គ្រាន់នៅក្នុងគណនីគោល។ ប្រសិនបើលោកអ្នកមិនមានលុយក្នុងគណនីគោលគ្រប់គ្រាន់ទេ នោះអ្នកមិនអាចប្រើប្រាស់អ៊ីនធើណិតបានទេ ហើយអ្នកត្រូវបញ្ចូលលុយដើម្បីបន្តគម្រោងឡើងវិញ។

ដោនឡូត Cellcard App ហើយបញ្ចូលលុយ៖ https://bit.ly/ccapptptp

Why does Cellcard Serey+ not charge data to my main balance?

This allows our customers to control their expenses better and avoid fast charging. Data is the biggest consumption of main balance. To ensure your main balance is safe, Cellcard Serey will stop your internet use when you finish your data.

What happens when I finish my calls and SMS before my plan expires ?

When this happens, your excess calls and SMS will be charged to your main balance.

How many plans are there under Cellcard Serey+?

There are 4 price plans under Cellcard Serey $1.5/7 Days, $4/28 Days/$6/30 Days and $10/30 Days

Does the plans have rollover?

Yes the plan has rollover. Rollover of unused bundle applies when you renew your plan before it expires.

How do I subscribe to Cellcard Serey+?

You can subscribe to Cellcard Serey by USSD *1615# and choose your Cellcard Serey

You can also download the Cellcard App to subscribe with more convenience.

Can I subscribe to more than one Cellcard Serey+ plan?

Yes, multiple subscription is allowed and the bundles are accumulated. Example you can subscribe to Cellcard Serey $1.5 & Cellcard Serey $4 at the same time while the two benefits will be accumulated.

How do I unsubscribe to Cellcard Serey?

You can unsubscribe from Cellcard Serey by subscribing to another plan or through the TRC short code *1200# . When dialing unsubscribe short code by TRC, all recommendations by TRC shall be followed and subscriber will be migrated to Regular+.

How do I send Cellcard Serey+ plan as a gift to a friend?

You can only send a Cellcard Serey+ plans as a gift to a Cellcard Serey subscriber.

To send a gift, follow the following:

  • *1615*phone number*150# for Serey+ $1.5
  • *1615*phone number*400# for Serey+ $4 (New)
  • *1615*phone number*600# for Serey+ $6
  • *1615*phone number*1000# for Serey+ $10

If I use Social Pack size S, can I use the apps from Social Pack size M and L?

Each Social Pack is assigned with different and limited apps. Users can only use their assigned apps
from their bundle.

If I subscribe to different Social Pack Plans, which Social Pack Plan will be renewed automatically?

Validity will follow the longest one.

Can I upsize from a small size pack to a bigger size pack?

Yes, The smaller pack will roll-over unused bundle to the new plan and bundle will be accumulated to
one singlebucket.

If I am active on Social Pack but i have no plan bundle and zero main balance, can i still use Social Pack?

Data for the apps that have subscribed is covered inside the app. However, some functions/features
that come from external sources are not covered. In case of the user has no balance or other data bundle,
user cannot use functions/features that come from external sources

Can i stil use the apps even when i already unsubscribed?

In case user unsubscribes, the auto-renewal will be stopped, and the remaining bundle will be kept till

expires

What happens when i unsubscribe and then resubscribe?

If the user re-subscribes to the same bundle or different bundle, the old bundle is wiped out.

Can i use those apps with my browser?

No. the bundle is covered for apps only.

How to check or unsubscribe plan?

To check or unsubscribe your plan, please dial *1200#! For more detail, please click here.

Can I save or print a receipt for reference?

Yes. After payment is made, a receipt will be provided with options to save or print.

How do I use Acleda to buy Online Top-Up?

STEP 1: Enter your mobile number

STEP 2: Enter the amount you want to Top Up

STEP 3: Select Acleda in the payment options

STEP 4: Complete the Acleda Payment Information form

  • Select Payment Options (Acleda Bank Account / Acleda ATM Cash)
  • Enter Account Details
  • Enter OTP

How do I use Union Pay to buy Online Top-Up?

STEP 1: Enter your mobile number

STEP 2: Enter the amount you want to Top Up

STEP 3: Select Union Pay in the payment options

STEP 4: Complete the Union Pay information form

How do I use Visa Or Master Card to buy Online Top-Up?

STEP 1: Enter your mobile number

STEP 2: Enter the amount you want to Top Up

STEP 3: Select Visa or Master card in the payment options

STEP 4: Complete the Visa or Master card information form

  • Card Holder Name
  • Card Number
  • CVV/CVC
  • Expiry Date

How do I use Alipay to buy Online Top-Up?

STEP 1: Enter your mobile number

STEP 2: Enter the amount you want to Top Up

STEP 3: Select Alipay in the payment options

STEP 4: Scan the QR Code on the screen with your Alipay App

How do I use Wing to buy Online Top-Up?

STEP 1: Enter your mobile number

STEP 2: Enter the amount you want to Top Up

STEP 3: Select Wing in the payment options

STEP 4: Generate a security code to complete your purchase

How to generate a Security Code via USSD:

  1. Press *989#
  2. Enter your Wing Account Number
  3. Select “Get 6-digit code”
  4. Enter your 4-digit PIN
  5. Your screen will show you the 6-digit security code for payment

How to generate a Security Code via the Wing Money Mobile App:

  1. Open your Wing Money App
  2. Go to app settings
  3. Select “Get 6-Digit Code”
  4. Enter your 4-digit PIN
  5. A pop-up screen will show your 6-digit security code for payment

Which payment methods are available?

Accepted payment options include Visa Card, Master Card, Union Pay,​Acleda Bank, Wing, and Alipay.

What is Online Top-Up?

Online Top-Up is a new digital service that allows you to Top-up your phone without scratchcards. Buying Online Top-Up requires online payment.

What should I do if I encounter an error or if I don’t receive my Top-Up?

Call 812 for assistance.

With Cellcard eSIM service, how many Cellcard numbers can be registered under one device?

You can have up to 8 eSIM profiles.

What should I do if my phone is lost or broken?

Call the Cellcard Customer Care to block the number, then come to any Cellcard store near you to request for a new QR Code for the same number.

Do I need to delete my eSIM profile prior to sending my device for servicing/ replacement?

It is recommended to delete all profiles before sending the device for servicing. You can re-download your profiles later.

Can I use my existing Cellcard profile on another eSIM device?

Yes, you can re-download the same profile on another device. Remove the eSIM from the previous device first.

After, scan the QR code (Voucher provided by Cellcard) to re-download the profile on the new device.

Could I replace Cellcard eSIM profile with another eSIM provider’s profile?

Yes, you can decide to delete/ enable any existing profile, download another profile, or add profiles in your eSIM.

其他预付款SIM卡是否可以迁移到乐龙龙卡计划?

答:可以,只要用户在Cellcard网络上超过30天。

乐龙龙卡是否可以迁移到其他价值计划 ?

答:可以。只要您在乐龙龙卡计划超过30天,您可以迁移到其他计划。

是否可以取消订阅乐龙龙卡的自动更新计划 ?

答:可以。如果您希望停止使用您的乐龙龙卡自动更新,请拨打*9888*0# 或拨打9888 并拨打0。请注意,您订阅的乐龙龙卡过期之后,使用过的数据将按正常的通话费率从主余额收取。从新订阅乐龙龙卡,请拨打9888 并选择您的首选计划,2美金的计划或拨打*9888*2#  或8美金的计划请拨打*9888*8#

我如何可获得免费 Grab 计程车?

答:购买Cellcard乐龙龙卡SIM=> 下载和注册Grab App => 当您预定Grab计程车时,请输入促销代码“CELCH”为了享受共六趟免费Grab计程车价值8,800柬币

我如何可从我的乐龙龙卡计划获得免费3 VAS ?

答:激活了乐龙龙卡计划之后,自动免费3 VAS。订阅免费一个月,一个月后是正常收费。

How can I check if my SIM card is registered?

Dial #5656# and press send.

What should I do if my SIM card profile is not updated or if my SIM does not have a profile?

You can update your profile or register your SIM card profile via the following channels:
Visit any Cellcard Office together with a valid ID.

What are the required documents to register a SIM card?

You can bring one of the following documents below:
Valid Cambodian Citizen ID card or

  • Valid Government Employee ID Card with bearer’s address on or
  • Valid National Police ID card or RCAF ID card with bearer’s address on or
  • Buddhist Monk ID Card or
  • Valid Passport or
  • Valid Family Book or
  • Valid Driver License

Can I check my profile even if I am on postpaid?

Both prepaid and postpaid customers can check their profile through #5656# and press send

Do I have to pay for checking my SIM Card profile?

No. It’s FREE of charge.

Can I use my SIM card for Deskphone?

No, SIM cards used with deskphone are automatically locked to the Deskphone unit, and can no longer be used for other phones.

What does the Package include ?

It includes 1 Deskphone Unit, 1 SIM card preloaded with $1, $1 credit/month for 12 months, and 1 month warranty on Deskphone software.

How do I know if my device supports VoLTE?

The list of VoLTE device models will be available on Cellcard website or you can check your phone settings by going into Settings -> Cellular -> Cellular Data Options -> Voice & Data -> VoLTE ON.

Where is VoLTE available?

VoLTE is available in all 25 Provinces in Cambodia.

How do I enable VoLTE?

Enable VoLTE on your Smartphone Settings or call 1204 for assistance.

Are there any extra charges when I enable VoLTE?

No, there will be no extra charges. Your calls will follow our standard voice charging rate.

My Smartphone supports VoLTE, but why can I not enable it?

Because your number has not been provisioned to use VoLTE yet, please call 1204 for assistance or visiting any Cellcard Stores.

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