Support | Cellcard

Cellcard's Latest Network Achievement Awards

According to the latest Ookla® Speedtest Awards™ report, Cellcard achieved a speed score of 36.91, which puts it ahead of its competitors, Smart Axiata at 31.76, and Metfone Viettel at 21.44.

Opensignal awards Cellcard as the clear undisputed winner for Download Speed Experience and Excellent Consistent Quality, plus four joint awards for Video Experience, Games Experience, Upload Speed Experience, and Network Availability. Cellcard last reported on its Opensignal awards in 2017-2018 as a result of its aggressive 4G rollout initiative that expanded the network footprint from three hundred to three thousand.

After celebrating its 25th anniversary, the only Cambodian-owned, single-market telecom operator, Cellcard of the Royal Group of Companies, makes history by achieving a place in the Global Rising Star Awards 2023 by world-renowned independent analytics company, Opensignal.
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Customer Appointment

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Want to ask something? Good news, now you can check all the most recent answers to FAQs right here!

Frequently Asked Questions

What are the benefits of Serey+?

  • Serey+ $1.5 includes: 15GB data, 100 On-Net mins, 100 On-Net SMS, valid for 7 days. To subscribe: *1615*150# or via Cellcard App
  • Serey+ $4 Plan includes: 25GB data, 2,500 On-Net mins Calls, 2,500 On-Net SMS, valid for 28 days. To subscribe: *1615*400# or via Cellcard App
  • Serey+ $6 includes: 60GB data, 150 On-Net mins Calls, 150 On-Net SMS, valid for 30 days. To subscribe: *1615*600# or via Cellcard App
  • Serey+ $10 includes: 100GB data, 10mins Off-Net Calls, 200 On-Net mins, 200 On-Net SMS, valid for 30 days. To subscribe: *1615*1000# or via Cellcard App

All Serey+ allow you to Rollover unused bundle for one year!

How to subscribe to Serey+?

To Subscribe Serey+ $1.5: Dial *1615*150#

To Subscribe Serey+ $4: Dial *1615*400#

To Subscribe Serey+ $6: Dial *1615*600#

To Subscribe Serey+ $10: Dial *1615*1000#

You can also subscribe through the Cellcard App. To download the App: https://bit.ly/ccappdl

How to verify if Serey+ subscription was successful?

You will receive a confirmation SMS of your subscription from “Cellcard”.
In the Cellcard App your Serey+ subscription will be shown next to your main balance. You can also select ‘My Plans’ to see all your active subcriptions and remaining bundles. To download the App: https://bit.ly/ccappdl

How to check my main balance?

Dial *1201# and press call.
In the Cellcard App your main balance is shown in the home page. To download the App: https://bit.ly/ccappdl

How to check my remaining bundles ?

In the Cellcard App, select “My Plans” to see all your active subcriptions and remaining bundles. Try It now on Cellcard app

or Dial *1201# and press call.

How to download cellcard app?

The App is available to download for free on​ App stores, Play Store or Huawei App Gallery.
To download the App: https://bit.ly/ccappdl

How to e-top up?

It’s easy! PLUS, you get 5% cashback everytime you Top Up.
Go to Cellcard App, click “Top Up”, choose “For my number” or “For others”, choose your payment method, enter Top Up amount, press the blue button “Top Up”.​ Click here to Top Up Now

How to make my internet faster?

Here’s some

  • Ensure that you are in the service
  • Clear your caches and/or close unused
  • Enable the LTE
  • Restart your phone or turning on/off airplane mode to refresh your session

If you are still facing issues, you can speak with one of our agents by clicking the chat icon on this website or on the Cellcard App.

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