Terms & Conditions

PREPAID

1. Usage such as calls, data, SMS and others will be charged to your prepaid account, consuming bonus, bundle subscriptions and main balance in this order.
2. Updated information about fees and charges, current plans and promotions, charging blocks and charging order will be published in the Cellcard website (www.cellcard.com.kh) and supersedes all other rates at the time of subscription and previous written agreements.
3. Prepaid account holders can check their account balance and consumption by dialing #124#, #823# or through the Cellcard App. Monthly bills or invoices is not sent to prepaid subscribers, unless otherwise requested, at which it can be provided at a minimum fee.
4. Cellcard reserves the right to delete customer’s account from the system and/or transfer the account to another customer if the account has not been topped up within 90 days after the exhaustion of the last top-up and expiration of the plan /bundle validity (“exhaustion duration”). Customer’s account shall be suspended but retained for a period of 90 days for the owner to reactivate.
5. Cellcard reserves the right to suspend or terminate any account at times of emergency, with fake Identity document, suspected fraud or use in connection with illegal devices that switches or reroutes calls or traffic to the Cellcard network, delayed payments, and/or in compliance with instructions of regulators, emergency service organizations and other competent authorities.
6. Cellcard is committed to maintaining confidentiality of customer’s usage, unless it is required by law to collect, use or disclose personal information to emergency services organizations or to law enforcement agencies.
7. Cellcard is liable to the customer in connection with the supply or interruption of the service but not for consequential loss (damages caused by the delay of its services). Claims in connection to service failure, malfunction or interruption will be reported in writing, 14 days since the issue occurred. Claims raised after the 14-day period and having no written proof will not be entertained.
8. Cellcard may send its subscribers promotional SMS or IVR messages from third party partners.
9. Cellcard reserves the right to change and/or update these terms and conditions without prior notice.
10. Cellcard prepaid plans are specifically designed for personal mobile use. We recommend these plans are not used for commercial purposes as it may affect other customers’ personal service. Cellcard reserves the right to suspend accounts that utilize such plans for mass broadcasts such as SMS blasts, call-out services and/or spamming, etc.
11. Fair Use Policy is put in place with the objective of protecting subscribers’ equal rights to access Cellcard’s internet services. With this in mind, the Fair Use Policy acts to police unfair and unreasonable consumption of data, which can negatively affect other subscribers’ usage and experience.  Examples of customers who abuse the Fair Use Policy are customers using Cellcard Internet for Internet cafes, SIM boxes, or customers selling the data services for profit. When a subscriber reaches unfair or abusive usage of the data service, Cellcard reserves the right to slow down data speed or in other cases, terminate the service to protect the majority of customers using the service.
12. A customer must provide a valid National ID or passport to register a SIM. Each ID may only be used to register a maximum of 5 SIMs.

CELLCARD HOME WI-FI

1. Payment shall be done by transferring to bank account of Cellcard as stated in invoice issued by Cellcard within determined period upon the receipt of the invoice from Cellcard.
2. Cellcard is entitled to take action in compliance with order, instruction or request of the Royal Government, the court, authority, regulator, agent or other competent authority.
3. Cellcard is entitled to Make amendment of this T&C as deemed necessary.
4. Cellcard is entitled to Revise the Product and Service’s fee in accordance as deemed necessary.
5. Customer shall have the obligations to:
   1. Make deposit, where applicable, in accordance with Product and Service’s requirement;
   2. Make full and complete payment of the Product and Service in accordance with this T&C and related document.
   3. Use Product and Service for the purpose and type of activities or business in accordance with the laws and regulations in force;
   4. Do not resell the Product and Service to a third party without prior written consent of Cellcard.
   5. Fully liable before the law for all activities and/or the use of Product and Service provided by Cellcard.
   6. Take all reasonable measures to protect their system from attacking by viruses, hackers, sparn DDoS before using the service;
   7. Be obliged to exercise all necessary precaution to avoid causing damage to Cellcard’s equipment;
   8. In the event that during the term of this service connection, any portion of Cellcard’s equipment, has been lost, stealing, destruction or damage, and the failure of which will cause the Customers to agree to incur to the exclusion of all other and pay for such loss, stealing, destruction or damage. In this event, the payment due to Cellcard by the Customers, shall be made in full amount without any deduction;
   9. Return equipment provided by Cellcard to Cellcard in its original conditions except normal wear and tear; and
   10. Be liable in front of the laws in case of failure to return equipment to Cellcard.
6. Cellcard will provide technical support in accordance with the condition and policies of Cellcard.
7. The Customers shall be obliged to prior notify Cellcard within 7 (seven) days before the billing date and fill out the relevant documents of Cellcard in case Customer desire to change (downgrade, upgrade, or change any account related information). For prudent case, the notice period shall be extended to 14 (fourteen) working days. The price varies upon new proposed service plan.