Terms & Conditions

PREPAID

1. Usage such as calls, data, SMS and others will be charged to your prepaid account, consuming bonus, bundle subscriptions and main balance in this order.
2. Updated information about fees and charges, current plans and promotions, charging blocks and charging order will be published in the Cellcard website (www.cellcard.com.kh) and supersedes all other rates at the time of subscription and previous written agreements.
3. Prepaid account holders can check their account balance and consumption by dialing #124#, #823# or through the Cellcard App. Monthly bills or invoices is not sent to prepaid subscribers, unless otherwise requested, at which it can be provided at a minimum fee.
4. Cellcard reserves the right to delete customer’s account from the system and/or transfer the account to another customer if the account has not been topped up within 90 days after the exhaustion of the last top up and expiration of the plan/ bundle validity.
5. Cellcard reserves the right to suspend or terminate any account at times of emergency, with fake Identity document, suspected fraud or use in connection with illegal devices that switches or reroutes calls or traffic to the Cellcard network, delayed payments, and/or in compliance with instructions of regulators, emergency service organizations and other competent authorities.
6. Cellcard is committed to maintaining confidentiality of customer’s usage, unless it is required by law to collect, use or disclose personal information to emergency services organizations or to law enforcement agencies.
7. Cellcard is liable to the customer in connection with the supply or interruption of the service but not for consequential loss (damages caused by the delay of its services). Claims in connection to service failure, malfunction or interruption will be reported in writing, 14 days since the issue occurred. Claims raised after the 14-day period and having no written proof will not be entertained.
8. Cellcard may send its subscribers promotional SMS or IVR messages from third party partners.
9. Cellcard reserves the right to change and/or update these terms and conditions without prior notice.
10. Cellcard prepaid plans are specifically designed for personal mobile use. We recommend these plans are not used for commercial purposes as it may affect other customers’ personal service. Cellcard reserves the right to suspend accounts that utilize such plans for mass broadcasts such as SMS blasts, call-out services and/or spamming, etc.
11. Fair Use Policy is put in place with the objective of protecting subscribers’ equal rights to access Cellcard’s internet services. With this in mind, the Fair Use Policy acts to police unfair and unreasonable consumption of data, which can negatively affect other subscribers’ usage and experience.  Examples of customers who abuse the Fair Use Policy are customers using Cellcard Internet for Internet cafes, SIM boxes, or customers selling the data services for profit. When a subscriber reaches unfair or abusive usage of the data service, Cellcard reserves the right to slow down data speed or in other cases, terminate the service to protect the majority of customers using the service.

POSTPAID

1. Upon activation of the postpaid account, customer will be required to pay the initial charges including, but not limited to, deposit, connection fee and other charges related to postpaid service activation.
2. Updated information about fees and charges, current plans and promotions, charging blocks and charging order will be published in the Cellcard website (www.cellcard.com.kh) and supersedes all other rates at the time of subscription and previous written agreements.
3. Enabling international roaming requires additional deposit and/or a guarantee letter from the customer.
4. In case of unusually high use of the service or roaming charges, Cellcard may require the customer to increase the deposit amount or make an interim good faith payment.
5. International roaming will be terminated anytime upon customer written request with deposit refunded 45 days after receiving such written request.
6. Deposit shall be returned after being offset against any outstanding amount owed.
7. Billing for this service will be done regularly and may be sent electronically or in hard copies sent by courier. Itemized bills are also available anytime on request with additional fee.
8. Payment may be made in cash or cheque, directly or addressed to the account provided on the billing notice.
9. Failure to pay bills upon its due date may result to additional late charges, suspension or termination of this service (in which case a reactivation fee will be charged upon settlement of your outstanding bill).
10. Cellcard reserves the right to suspend or terminate any account at times of emergency, with fake Identity document, suspected fraud or use in connection with illegal devices that switches or reroutes calls or traffic to the Cellcard network, delayed payments, and/or in compliance with instructions of regulators, emergency service organizations and other competent authorities.
11. Cellcard is committed to maintaining confidentiality of customer’s usage, unless it is required by law to collect, use or disclose personal information to emergency services organizations or to law enforcement agencies.
12. Cellcard is liable to the customer in connection with the supply or interruption of the service but not for consequential loss (damages caused by the delay of its services). Claims in connection to service failure, malfunction or interruption will be reported in writing, 14 days since the issue occurred. Claims raised after the 14-day period and having no written proof will not be entertained.
13. Cellcard reserves the right to change and/or update these terms and conditions without prior notice.