Terms & Conditions

PURPOSE

1. Below General Terms and Conditions for Mobile Products and Services (“T&C”) between CamGSM Plc. (commercially known as “Cellcard”), a licensed Mobile Network Operator (MNO) under the laws of Cambodia and all subscribers (“Subscriber”) of Cellcard’s products and services as defined below herein.
2. This T&C shall govern all types of mobile products and services, Prepaid, Postpaid and Hybrid services, on Cellcard’s network (“Network”) including but not limited to voice, SMS, data, content, value-added digital services, SIM card, eSIM, account management and any other services (“Products and Services”).

ACCEPTANCE OF T&C

1. By activating, using, subscribing, signing or otherwise accepting Cellcard Products and Services — whether via message, application, website, or any other means and formats — the Subscribers confirm they have read, understood, and agreed to be bound by these T&C (“Acceptance”).
2. The above Acceptance means that the Subscribers have agreed:
   1. To abide by all applicable laws and regulations in relation to Know Your Customer (KYC) and eKYC procedures and requirements for SIM/eSIM registration.
   2. To ensure that the information provided to Cellcard is complete, true and up to date in all aspects.
   3. That certain Products and Services may require acceptable use policies in which Products and Services shall be used in a fair and legal manner. Additional use policies of certain Products and Services may be updated under each term and condition of such Products and Services and shall be deemed applicable under this T&C.

PRODUCTS AND SERVICES

1. Cellcard provides telecommunication products and services under the valid licenses and permits issued by the Telecommunication Regulator of Cambodia (TRC) and the Ministry of Posts and Telecommunications (MPTC).
2. These Products and Services may be Prepaid, Postpaid and Hybrid services that include but are not limited to voice, SMS, data, and value-added digital services, SIM card, eSIM, account management and any other services using Cellcard’s Network.

NETWORK AND COVERAGE

1. Without prejudice to any other rights provided under the applicable laws and regulations, Cellcard and its roaming partners (whenever applicable) reserve the right to manage traffic, modify Products and Services, restrict Network access, suspend or terminate services of Subscribers without prior notice in the following cases:
   1. To comply with legal or regulatory instructions, directives and/or requirements of the TRC, MPTC, courts and/or other competent authorities and governmental entities.
   2. To protect and ensure service security, data protection, Network integrity or system stability.
   3. During network congestion, system migration, upgrades or any extraordinary circumstances.
   4. Where a Subscriber’s usage interferes or obstructs the normal use of the Products and Services or negatively affects other Subscribers.
   5. To prevent or mitigate cybersecurity threats or abuse of the Products and Services.
2. In the event of termination of access to Cellcard’s Products and Services and/or its Network due to the above circumstances, the Subscribers’ contract (may it be fixed term or non-term, Prepaid, Postpaid or Hybrid) between the Subscribers and Cellcard shall be deemed null and void. Termination shall take effect as of the date of notification to the Subscribers by Cellcard.

TOP UP, BILLING, AND PAYMENT

1. For Prepaid service:
   1. Subscribers must maintain a positive balance (“Main Balance”) to access the Products and Services.
   2. Subscribers may subscribe to service plans with tariff and terms and conditions determined separately.
   3. Top-up can be done through authorized Cellcard channels or partners.
   4. Prepaid Main Balance is non-refundable and valid for a defined period (“Active Period”).
   5. Unused Main Balance will expire after the Active Period ends.
   6. Expired balance can be restored if topped up within 30 calendar days of expiry.
   7. Promotional top-ups follow specific validity periods and cannot be extended unless stated.
   8. Main Balance can only be used for Cellcard services.
2. For Postpaid service:
   1. Subscribers are billed monthly, annually, or by agreed payment terms.
   2. Service plans may have specific tariffs and terms.
   3. Electronic invoices are sent via email. Printed invoices may incur a fee.
   4. Late payments may result in penalties or restrictions.
3. For Hybrid service:
   1. Hybrid combines Prepaid and Postpaid, allowing top-ups when Credit Limit is reached.
   2. The Prepaid validity follows the Postpaid Credit Limit expiry.

USE OF THE PRODUCTS AND SERVICES

1. Cellcard’s services must be used lawfully and ethically. Use is prohibited:
   1. For illegal, scam, gambling, or fraudulent activity.
   2. In breach of T&C, or MPTC/TRC policies and regulations.
2. Subscribers are liable for violations, including those not explicitly listed but violating the intent of these T&C.

PROFILE UPDATE

1. Subscribers must provide accurate and updated information.
2. Changes (e.g., Name, ID, address) must be updated via official channels.
3. Failure to update may lead to:
   1. Service suspension.
   2. TRC/MPTC penalties.
   3. Loss of number ownership.
4. Subscribers must cooperate with Cellcard’s compliance requirements.

AMENDMENTS

1. Cellcard may change tariffs, services, or terms and conditions.
2. Subscribers will be notified 30 days in advance via official channels.

EFFECTIVE T&C

1. These T&C take effect upon activation of Cellcard’s SIM or eSIM.
2. They override all prior agreements or terms, written or verbal.

DISPUTE RESOLUTION AND APPLICABLE LAW

1. Disputes will be resolved amicably or referred to TRC/MPTC.
2. If unresolved, either party may go to court in Cambodia.
3. The T&C are governed by Cambodian law.

OFFICIAL LANGUAGE

1. The Khmer version is the official reference. English translation is provided for convenience.
2. Subscribers confirm understanding before using services.

PROMOTIONAL AND MARKETING COMMUNICATION

1. Cellcard may contact Subscribers via SMS, calls, or digital platforms.
2. Subscribers may opt out by contacting customer service.

SEVERABILITY

1. If any part of these T&C is unenforceable, the rest remains valid.

ASSIGNMENT

1. Cellcard may transfer its rights and obligations without notice.

ADDITIONAL NOTICES

1. Technical changes may be made to improve security and reduce spam.
2. Subscribers should keep their devices updated accordingly.

DATA PRIVACY

1. Cellcard may collect and use personal and non-personal data for:
   1. Service improvement and customer support.
   2. Research, marketing, and legal compliance.
2. Data may be shared with authorized partners strictly for these purposes.
3. Subscribers may withdraw consent by contacting customer support, subject to legal and contractual limitations.