Welcome to the new technology of eSIM – an embedded-SIM built right into your mobile phone.
Why you should consider an eSIM:
- It’s a virtual SIM, so it removes the hassle of opening your SIM trays.
- It’s a SIM embedded on your phone, so there’s no way you’d lose it.
- It can house all your other SIM profiles. Just scan to save your other SIM profile into your eSIM. You can have up to 8.
Hurry and get your eSIM today! Visit Cellcard shops in Phnom Penh, Siem Reap, Battambang, Sihanoukville, and Kampong Cham.
IMPORTANT NOTE: Not all devices are compatible with eSIM. Here is the list of compatible devices that can be used with eSIM:
iPhone XS | XS Max, iPhone XR, iPhone 11 | 11 Pro | 11 Pro Max, iPad Pro 11” | 12.9” (2018), iPad 7th Generation (2019), iPad Air (2019), iPad Mini (2019).
With Cellcard eSIM service, how many Cellcard numbers can be registered under one device?
You can have up to 8 eSIM profiles.
What should I do if my phone is lost or broken?
Call the Cellcard Customer Care to block the number, then come to any Cellcard store near you to request for a new QR Code for the same number.
Do I need to delete my eSIM profile prior to sending my device for servicing/ replacement?
It is recommended to delete all profiles before sending the device for servicing. You can re-download your profiles later.
Can I use my existing Cellcard profile on another eSIM device?
Yes, you can re-download the same profile on another device. Remove the eSIM from the previous device first.
After, scan the QR code (Voucher provided by Cellcard) to re-download the profile on the new device.
Could I replace Cellcard eSIM profile with another eSIM provider’s profile?
Yes, you can decide to delete/ enable any existing profile, download another profile, or add profiles in your eSIM.