You can purchase our plans using the USSD short code by dialing *1785*X*XX#
Or you can go to the Cellcard App to subscribe to the plans.

The accumulated validity is based on the latest plan you have last subscribed to, so always upgrade, not downgrade the additional plan(s).

Based on the plans, the internet bundle you have already subscribed to will be consumed once your phone is connected to partners’ networks.

Please read the plan’s validity to avoid charging from your main balance after the expiration.

You can purchase our plans using the USSD short code by dialing *1785*66*XX# (Any Plan)
Or you can go to the Cellcard App to subscribe to the plans.

The accumulated validity is based on the latest plan you have last subscribed to, so always upgrade, not downgrade the additional plan(s).

Based on the plans, the internet bundle you have already subscribed to will be consumed once your phone is connected to partners’ networks. Please read the plan’s validity to avoid charging from your main balance after the expiration.

A 3-month radio quiz program to reward our Serey/Serey+ subscribers.

The Serey+ Rewards Program will be for 3 months, from Aug 1 – Oct 31, 2023.

To join the Serey+ Rewards Program, you simply have to be a Serey/Serey+ subscriber. Every week, we will select participants to the weekly LIVE radio quiz to answer 3 questions and win the $2,500 weekly cash prize.

If you are on a weekly plan, you need to subscribe or renew your Serey/Serey+ weekly plan on the weeks you want to join the radio quiz program. One subscription of weekly Serey/Serey+ plan =1 ticket (only for the week of subscription)

If you are on a monthly plan, you need to subscribe or renew your Serey/Serey+ monthly plan once to be eligible for four weeks of the radio quiz program. One subscription of monthly Serey/Serey+ plan = 4 tickets (one ticket/ week).

The participants for each week’s radio quiz will be drawn LIVE on Cellcard Facebook and Vayo FM Facebook pages every Wednesday, 5PM-6PM.

No. The participants to the radio quiz will be selected randomly by raffle draw during the show. Vayo FM DJs will then call the participants to ask them three quiz questions.

No. Each participant is only given one chance to answer each question.

No. To ensure you don’t miss the DJ’s call, all Serey/Serey+ subscriber should tune in to Vayo FM or the FB LIVE on Vayo FM Facebook or Cellcard Facebook pages every Wednesday, 5PM-6PM.

No. The participants to the radio quiz will be selected randomly by raffle draw during the show. Vayo FM DJs will then call the participants to ask them three quiz questions.

Tune in to Vayo FM or watch the FB LIVE on Cellcard Facebook or Vayo FM Facebook pages every Wednesday 5PM- 6PM.

You can only win one time during the reward program duration.

Winners will be notified by SMS and a call from 812 with instructions on how to claim your prize.

Winners can claim their prize within 30 days after verification by Cellcard. After 30 days the prize will be forfeited.

Please bring your national ID card and the SIM registered to your ID. To claim the prize, you will have to also present the SMS notification from Cellcard that confirms you are the winner.

Prizes will be claimed at the Cellcard Head Office.

No.

In this case, you will have to visit the Cellcard Head Office and update your SIM profile to be eligible to claim your prize.

The cash prize will be verified 30 days after announcement of the winner. Winners will then receive an SMS notification and a call from 812 when the prize is ready to be picked up and instructions.

• Serey+ $1.5 includes: 15GB data, 100 On-Net mins, 100 On-Net SMS, valid for 7 days. To subscribe: *1615*150# or via Cellcard App
• Serey+ $4 Plan includes: 25GB data, 2,500 On-Net mins Calls, 2,500 On-Net SMS, valid for 28 days. To subscribe: *1615*400# or via Cellcard App
• Serey+ $6 includes: 60GB data, 150 On-Net mins Calls, 150 On-Net SMS, valid for 30 days. To subscribe: *1615*600# or via Cellcard App
• Serey+ $10 includes: 100GB data, 10mins Off-Net Calls, 200 On-Net mins, 200 On-Net SMS, valid for 30 days. To subscribe: *1615*1000# or via Cellcard App

All Serey+ allow you to Rollover unused bundle for one year!

To Subscribe Serey+ $1.5: Dial *1615*150#

To Subscribe Serey+ $4: Dial *1615*400#

To Subscribe Serey+ $6: Dial *1615*600#

To Subscribe Serey+ $10: Dial *1615*1000#

You can also subscribe through the Cellcard App. To download the App: https://bit.ly/ccappdl

You will receive a confirmation SMS of your subscription from “Cellcard”.
In the Cellcard App your Serey+ subscription will be shown next to your main balance. You can also select ‘My Plans’ to see all your active subcriptions and remaining bundles. To download the App: https://bit.ly/ccappdl

Dial *1201# and press call.
In the Cellcard App your main balance is shown in the home page. To download the App: https://bit.ly/ccappdl

In the Cellcard App, select “My Plans” to see all your active subcriptions and remaining bundles. Try It now on Cellcard app

or Dial *1201# and press call.

The App is available to download for free on​ App stores, Play Store or Huawei App Gallery.
To download the App: https://bit.ly/ccappdl

It’s easy! PLUS, you get 5% cashback everytime you Top Up.
Go to Cellcard App, click “Top Up”, choose “For my number” or “For others”, choose your payment method, enter Top Up amount, press the blue button “Top Up”.​ Click here to Top Up Now

Here’s some

• Ensure that you are in the service
• Clear your caches and/or close unused
• Enable the LTE
• Restart your phone or turning on/off airplane mode to refresh your session

If you are still facing issues, you can speak with one of our agents by clicking the chat icon on this website or on the Cellcard App.

To Subscribe Serey+ $1.5: Dial *1615*150#

To Subscribe Serey+ $4: Dial *1615*400#

To Subscribe Serey+ $6: Dial *1615*600#

To Subscribe Serey+ $10: Dial *1615*1000#

You can also subscribe through the Cellcard App. To download the App: https://bit.ly/ccappdl

Serey plans offer big data allowance that do not limit you to specific websites. This gives you freedom to use your data however you wish.

Serey plans also offers On-Net mins, On-Net SMS and roll-over of unused benefits so whatever you didn’t finish adds up to your new plan and nothing goes to waste.

Cellcard Serey plans are for everyone, especially those who enjoy being online.

Cellcard Serey provides better value than most older plans of Cellcard. Compared to available $1 plans it offers double data for a small addition of 25c-50c. All Cellcard Serey plans also feature roll over. This means nothing goes to waste. If you renew your plan before expiry all unused balances roll over to your next plan.

គម្រោងសែលកាតសេរីរបស់អ្នកនឹងបន្តដោយស្វ័យប្រវត្តិ ប្រសិនបើអ្នកមានលុយគ្រប់គ្រាន់នៅក្នុងគណនីគោល។ ប្រសិនបើលោកអ្នកមិនមានលុយក្នុងគណនីគោលគ្រប់គ្រាន់ទេ នោះអ្នកមិនអាចប្រើប្រាស់អ៊ីនធើណិតបានទេ ហើយអ្នកត្រូវបញ្ចូលលុយដើម្បីបន្តគម្រោងឡើងវិញ។

ដោនឡូត Cellcard App ហើយបញ្ចូលលុយ៖ https://bit.ly/ccapptptp

This allows our customers to control their expenses better and avoid fast charging. Data is the biggest consumption of main balance. To ensure your main balance is safe, Cellcard Serey will stop your internet use when you finish your data.

When this happens, your excess calls and SMS will be charged to your main balance.

There are 4 price plans under Cellcard Serey $1.5/7 Days, $4/28 Days/$6/30 Days and $10/30 Days

Yes the plan has rollover. Rollover of unused bundle applies when you renew your plan before it expires.

You can subscribe to Cellcard Serey by USSD *1615# and choose your Cellcard Serey

You can also download the Cellcard App to subscribe with more convenience.

Yes, multiple subscription is allowed and the bundles are accumulated. Example you can subscribe to Cellcard Serey $1.5 & Cellcard Serey $4 at the same time while the two benefits will be accumulated.

You can unsubscribe from Cellcard Serey by subscribing to another plan or through the TRC short code *1200# . When dialing unsubscribe short code by TRC, all recommendations by TRC shall be followed and subscriber will be migrated to Regular+.

You can only send a Cellcard Serey+ plans as a gift to a Cellcard Serey subscriber.

To send a gift, follow the following:

• *1615*phone number*150# for Serey+ $1.5
• *1615*phone number*400# for Serey+ $4 (New)
• *1615*phone number*600# for Serey+ $6
• *1615*phone number*1000# for Serey+ $10

Each Social Pack is assigned with different and limited apps. Users can only use their assigned apps
from their bundle.

Validity will follow the longest one.

Yes, The smaller pack will roll-over unused bundle to the new plan and bundle will be accumulated to
one singlebucket.

Data for the apps that have subscribed is covered inside the app. However, some functions/features
that come from external sources are not covered. In case of the user has no balance or other data bundle,
user cannot use functions/features that come from external sources

In case user unsubscribes, the auto-renewal will be stopped, and the remaining bundle will be kept till

expires

If the user re-subscribes to the same bundle or different bundle, the old bundle is wiped out.

No. the bundle is covered for apps only.

Time To Rise $1 Plan includes: 5GB data, 500 On-Net mins, 500 On Net SMS, valid for 7 days.
Time To Rise $6 Plan includes: 40GB data, 4,000 On-Net mins, 4,000 On-Net SMS, valid for 30 days with Rollover of unused bundle for one year!

You can roll over all unused bundles to your next Time To Rise $6 plan provided that you renew your plan before your existing bundle expires.

A plan developed in collaboration with Baramey Music and Vannda.

Time To Rise $1 ចុច *1788*1#
Time To Rise $1 ចុច *1788*2#

Dial #1201# or check balance via Cellcard App: https://bit.ly/ccappdl

Dial *1788*phone number*1#
Dial *1788*phone number*2#

Yes, you can purchase or subscribe to any existing Add-Ons and VAS, except for Big Love & Osja Xchange.

Yes, it will be automatically renewed when your bundle is exhausted or expires provided you have sufficient balance.

• For iPhone, go to Settings > Cellular > Cellcard SIM > Cellular Data Network > Set APN : cellcard
• For Android, go to Setting > Wireless & Networks > Mobile Data > SIM Info > Access Point Names Set APN : cellcard

Hotline Number: +85512812812

Email Help: customercare@cellcard.com.kh

Fecebook Help: www.facebook.com/CellcardFanPage

[+][Country code & Phone Number]

Example:

Call or send SMS back to Cambodia: +85512812812

Call or send sms to Thailand: +6626474491

To deactivate Roaming service, dial  *1784*0#

• Go to Setting and Choose Connections
• Select Mobile Networks
• Select Data Roaming On
• Select Network Operators
• Select Search Networks and choose network available for each package.

•  Go to setting
• Select Carrier
•  Set Data Roaming ON
• Select Automatic OFF and choose network available for each package.

(Please be aware that you can only use a network operator that Public has a roaming agreement with.)

You can top up with three options.

Option 1: *1203*14 digit code# and press send. Ex: *1203*23345678345678#

Option 2: Simply ways online top-up via Cellcard App & Cellcard Website.

( Payment Options: Visa, Master Card, Union Pay, Wing, Alipay, Acleda, ABA Pay)

Option 3: Top up via Pin-less channels directed from Mobile Banking account.

(Wing, wallet services banking apps)

Dial *1201# to check the balance.

You will receive a SMS notification when you subscribe the plan successfully.  

No! Outgoing call and incoming call and SMS will be charged based on our roaming rates.

Your roaming data will be charged base on Roaming Rate.

If you roam in non-preferred operator, you will be charged Pay-as-you-go rate. Roaming Internet Pack is applicable only with our preferred partner list. 

Yes, you can use one plan in different country if those countries are in the same plan.

If you run out of your Roaming Internet Pack, the roaming rate will be applied. You can subscribe to another Roaming Internet Pack by dialing *1785#

Your Roaming Internet Pack is valid for 30 days only, and it will be wiped out after the expiry date.

Please restart your phone. 

Check if you have an active bundle, please go to our Cellcard app. 

Please reset your network settings and try again: 

iOS: Settings – General – Reset – Reset network settings 

Android: Settings – Connections – Mobile networks – access point names – select access – Reset to default 

If the there is still any problem, contact us  

* Hotline Number: +85512812812 

* Email help: customercare@cellcard.com.kh 

* Facebook Help: www.facebook.com/CellcardFanPage 

To check or unsubscribe your plan, please dial *1200#! For more detail, please click here.

Yes. After payment is made, a receipt will be provided with options to save or print.

STEP 1: Enter your mobile number

STEP 2: Enter the amount you want to Top Up

STEP 3: Select Acleda in the payment options

STEP 4: Complete the Acleda Payment Information form

• Select Payment Options (Acleda Bank Account / Acleda ATM Cash)
• Enter Account Details
• Enter OTP

STEP 1: Enter your mobile number

STEP 2: Enter the amount you want to Top Up

STEP 3: Select Union Pay in the payment options

STEP 4: Complete the Union Pay information form

STEP 1: Enter your mobile number

STEP 2: Enter the amount you want to Top Up

STEP 3: Select Visa or Master card in the payment options

STEP 4: Complete the Visa or Master card information form

• Card Holder Name
• Card Number
• CVV/CVC
• Expiry Date

STEP 1: Enter your mobile number

STEP 2: Enter the amount you want to Top Up

STEP 3: Select Alipay in the payment options

STEP 4: Scan the QR Code on the screen with your Alipay App

STEP 1: Enter your mobile number

STEP 2: Enter the amount you want to Top Up

STEP 3: Select Wing in the payment options

STEP 4: Generate a security code to complete your purchase

How to generate a Security Code via USSD:

1. Press *989#
2. Enter your Wing Account Number
3. Select “Get 6-digit code”
4. Enter your 4-digit PIN
5. Your screen will show you the 6-digit security code for payment

How to generate a Security Code via the Wing Money Mobile App:

1. Open your Wing Money App
2. Go to app settings
3. Select “Get 6-Digit Code”
4. Enter your 4-digit PIN
5. A pop-up screen will show your 6-digit security code for payment

Accepted payment options include Visa Card, Master Card, Union Pay,​Acleda Bank, Wing, and Alipay.

Online Top-Up is a new digital service that allows you to Top-up your phone without scratchcards. Buying Online Top-Up requires online payment.

Call 812 for assistance.

Fair Use Policy is put in place with the objective of protecting subscribers’ equal rights to access Cellcard’s internet services. With this in mind, the Fair Use Policy acts to police unfair and unreasonable consumption of data, which can negatively affect other subscribers’ usage and experience.  Examples of customers who abuse the Fair Use Policy are customers using Cellcard Internet for Internet cafes, SIM boxes, or customers selling the data services for profit. When a subscriber reaches unfair or abusive usage of the data service, Cellcard reserves the right to slow down data speed or in other cases, terminate the service to protect the majority of customers using the service.

You will receive successful SMS notification.

No! Outgoing call, Incoming Call and SMSMO will be charged based on our roaming rates: Please click here for more detail

If you are roaming in non-preferred operator, you will be charged Pay-as-you-go rate. Roaming Internet day Pack bundle is applicable only with our preferred partner list. Click here.

Yes, you can use one plan in different country if these countries are in the same plan.

Yes, you can use one plan in different country if these countries are in the same plan.

You cannot use Unlimited Roaming Internet plan on non-preferred operator.

Please check our preferred operator Here,

[+][Country code & Phone Number]

Example:

• Call back to Cambodia: +85512812812

• Call to Thailand: +6626474491

No! Outgoing call, Incoming Call and SMSMO will be charged based on our roaming rates: Please click here for more detail.

You will receive successful SMS notification.

Please go to the Cellcard Home Page -> International Service -> Roaming Internet  and choose plan to subscribe.

Fair Use Policy is put in place with the objective of protecting subscribers’ equal rights to access Cellcard’s internet services. With this in mind, the Fair Use Policy acts to police unfair and unreasonable consumption of data, which can negatively affect other subscribers’ usage and experience.  Examples of customers who abuse the Fair Use Policy are customers using Cellcard Internet for Internet cafes, SIM boxes, or customers selling the data services for profit. When a subscriber reaches unfair or abusive usage of the data service, Cellcard reserves the right to slow down data speed or in other cases, terminate the service to protect the majority of customers using the service.

You can have up to 8 eSIM profiles.

Call the Cellcard Customer Care to block the number, then come to any Cellcard store near you to request for a new QR Code for the same number.

It is recommended to delete all profiles before sending the device for servicing. You can re-download your profiles later.

Yes, you can re-download the same profile on another device. Remove the eSIM from the previous device first.

After, scan the QR code (Voucher provided by Cellcard) to re-download the profile on the new device.

Yes, you can decide to delete/ enable any existing profile, download another profile, or add profiles in your eSIM.

• Data: 25 GB
• Data BONUS: 25 GB (1st Time)
• On-Net Voice: 2500 Mins
• On-Net SMS: 2500 SMS
• Validity: 30 days

Visit any Cellcard store or dial 1204

Dial 812 or 1204 to temporarily suspend your eSIM profile. Visit a Cellcard store to request a replacement SIM card or eSIM. IF you find your device later on, we can also reconnect your eSIM.

Go to Settings> Connections> SIM card manager> Add Mobile plan. If the “Add Mobile plan” is available, it means that your device supports eSIM.

Your eSIM number will be blocked from usage. Please dial 812 or 1204 for assistance if this happens.

To check your balance, please dial #823#  or call to 823

To check your phone number, please dial *012#

To check your profile registration, please dial #5656#

答：可以，只要用户在Cellcard网络上超过30天。

答：可以。只要您在乐龙龙卡计划超过30天，您可以迁移到其他计划。

答：可以。如果您希望停止使用您的乐龙龙卡自动更新，请拨打*9888*0# 或拨打9888 并拨打0。请注意，您订阅的乐龙龙卡过期之后，使用过的数据将按正常的通话费率从主余额收取。从新订阅乐龙龙卡，请拨打9888 并选择您的首选计划，2美金的计划或拨打*9888*2#  或8美金的计划请拨打*9888*8#

答：购买Cellcard乐龙龙卡SIM卡=> 下载和注册Grab App => 当您预定Grab计程车时，请输入促销代码“CELCH”为了享受共六趟免费Grab计程车价值8,800柬币

答：激活了乐龙龙卡计划之后，自动免费3 VAS。订阅免费一个月，一个月后是正常收费。

Dial #5656# and press send.

You can update your profile or register your SIM card profile via the following channels:
Visit any Cellcard Office together with a valid ID.

• Send a photo of your valid ID with your phone number to our Facebook page:Cellcard SIM Registration
• E-mail a photo of your valid ID to: customercare@cellcard.com.kh
• Register online at Cellcard website: www.cellcard.com.kh/profile

You can bring one of the following documents below:
Valid Cambodian Citizen ID card or

• Valid Government Employee ID Card with bearer’s address on or
• Valid National Police ID card or RCAF ID card with bearer’s address on or
• Buddhist Monk ID Card or
• Valid Passport or
• Valid Family Book or
• Valid Driver License

Both prepaid and postpaid customers can check their profile through #5656# and press send

No. It’s FREE of charge.

Cellcard Executive is the powerful plan of the New Cellcard Executive plan, which allow customers to enjoy all the features of the postpaid including the credit limit for your balance reserved after finishing the plan benefit and also the roaming feasibility on the go.

Call 012 999 712 or 712 to get in touch with a Cellcard Executive sale agents who can recommend the best suited plan for your needs and gladly assist you through the subscription, activation and transition process.

Cellcard Executive Lite is similar to the prepaid plan, which allows you to control your payment and feel hassle-free with a top up feasibility whenever and wherever you need.

yes if the new SIM is Cellcard and if your google mail account remains the same.

You can download the same content again without getting charged.

At launch, it would be Sabay KING OF CARDS game (download the game from playstore for Android and app store for iOS)

Yes but with verification process. Cellcard will send a 4-digit PINcode via SMS.

It could mean any of the following:

• There is technical problem/system error during your transaction

Solution: Wait for a while and try again

• You are not using Cellcard or you are on a postpaid plan

Solution: Make sure you are using Cellcard prepaid

• You have entered the incorrect phone number when registering on wifi for the first time

Solution: Make sure you have entered a valid Cellcard number on prepaid.

• You have entered the incorrect PIN code

Solution: Make sure you have entered correct PIN code

• It takes you too long to enter the PIN code

Solution: Make sure you have entered the PIN code within 10 min from the time PIN code is received via SMS

• You do not have sufficient air time credit (on your main balance) to complete the purchase

Solution: Top up and try again

It means you have either exceeded the amount of 9.99 USD per transaction, or with a maximum cumulative amount of 20.00 USD per day or with a maximum of 5 transactions per day

Solution: Wait for the next 24 hours and retry the transaction again (24 hours from each of your 5 transactions).

All remaining data will be completely removed upon expiration at 23:59:59 (No roll over).

The last iNET plan that you subscribed to will be automatically renewed. Daily DATA+ will be automatically renewed without message notification after successful renewal. iNET200/ iNET500/iNET1000/ iNET2000 (Weekly & Monthly) will be automatically renewed with one day advance message notification.

No, SIM cards used with deskphone are automatically locked to the Deskphone unit, and can no longer be used for other phones.

It includes 1 Deskphone Unit, 1 SIM card preloaded with $1, $1 credit/month for 12 months, and 1 month warranty on Deskphone software.

You will be charged from main balance at 4.5 cents/min.

Yes. The system will automatically renew the bundle upon expiration.

You can use your remaining bundle until it expires. New subscriptions will be treated separately. No balance roll over will be allowed.

For IOS Phones:

Go to Settings => Cellular => Cellular Data Network => APN type word “Cellcard”

For Android Phone:

• Some Handsets: Go to Setting => More Setting => Wireless Network => Mobile Network => Access point Name => Create New APN => Connection Name “fill in whatever you want” => APN Name fill in “Cellcard” => Save.
• Some Handsets: Go to Setting => Wireless Network => Mobile Network => Access point Name => Create New APN => Connection Name “fill in whatever you want” => APN Name fill in “Cellcard” => Save.
• Should you need further assistance, please call 812.

Cellcard Niyeay was introduced to give you the best value voice deals. If you want to use a lot of data, then we suggest you migrate to Cellcard Regular (dial #8181#4#1# & press send) or Cellcard XG (#8181#3# & chose your plan) both of which have great data inclusions.

If you do not need internet, you can turn off your data by following these instructions:

IOS Phone: Go to Setting => Cellular => click Off on the Cellular Data.

Android Phone: Go to Setting => Data Usage => Click Off on the Mobile Data.

You can subscribe to Call Abroad plan rate as low as 3cents/min

Dial [177] [Country Code][Phone Number] and press call

Example: To make call to Thailand dial: 17766xxxxxxxxx.

• Hotline Number: +85512812812
• Email Help: customercare@cellcard.com.kh
• Facebook Help: www.facebook.com/CellcardFanPage

If you are using a VoIP pack, the call rate is only $2, get 60mintues for calling 5 countries (Thailand, China, USA, Canada, and Singapore). To subscribe, dial *1783*1#

Hotline Number: +85512812812

Email Help: customercare@cellcard.com.kh

Fecebook Help: www.facebook.com/CellcardFanPage

[+][Country code & Phone Number]

Example: Call or send SMS back to Cambodia: +85512812812

Call or send SMS to Thailand: +6626474491

* iOS:

•  Go to setting.
•  Select Carrier
• Set Data Roaming ON
• Select Automatic OFF and choose network available for each package.

(Please be aware that you can only use a network operator that Public has a roaming agreement with.)

* Android:

•  Go to Setting and Choose Connections.
• Select Mobile Networks.
• Select Data Roaming On
• Select Network Operators.
• Select Search Networks and choose network available for each package.

(Please be aware that you can only use a network operator that Public has a roaming agreement.)

Dial *1784# to activate. It is free of charge.

(The roaming service must be activated before you travel.)

Dial *1784*0# to deactivate. It is free of charge.

The list of VoLTE device models will be available on Cellcard website or you can check your phone settings by going into Settings -> Cellular -> Cellular Data Options -> Voice & Data -> VoLTE ON.

VoLTE is available in all 25 Provinces in Cambodia.

Enable VoLTE on your Smartphone Settings or call 1204 for assistance.

No, there will be no extra charges. Your calls will follow our standard voice charging rate.

Because your number has not been provisioned to use VoLTE yet, please call 1204 for assistance or visiting any Cellcard Stores.