Traveling Abroad | Cellcard

Get Ready when you travel abroad

FIND OUR ROAMING PARTNERS & CHARGING PRICES

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Select or Search Country You Are Visiting

Incoming and outgoing call charges will vary from country to country. As low as 500 Riels/Min for outgoing calls, Incoming Call, per SMS, and as low as 500 Riels/MB for data for prepaid.

 

Terms and conditions

  • 1 minute pulse charge for Voice Call (Outgoing Local, International, Back Home, and Incoming Call)
  • 100 KB pulse charge for Data while roaming in Zone Happy Roam 500 Riels and 1000 Riels.
  • 10 KB pulse charge for Data while roaming in Zone 1 to Zone 4.
  • Rate is inclusive of VAT.

 

How to contact Cellcard for help while roaming?

Hotline Number: +85512812812

Email Help: customercare@cellcard.com.kh

Fecebook Help: www.facebook.com/CellcardFanPage

How to make out going call or send SMS while Roaming?

[+][Country code & Phone Number]

Example:

Call or send SMS back to Cambodia: +85512812812

Call or send sms to Thailand: +6626474491

How to deactivate prepaid roaming?

To deactivate Roaming service, dial  *1784*0#

On Android devices, How to select a network for roaming?

  • Go to Setting and Choose Connections
  • Select Mobile Networks
  • Select Data Roaming On
  • Select Network Operators
  • Select Search Networks and choose network available for each package.

On iOS devices, How to select a network for roaming?

  •  Go to setting
  • Select Carrier
  •  Set Data Roaming ON
  • Select Automatic OFF and choose network available for each package.

(Please be aware that you can only use a network operator that Public has a roaming agreement with.)

How do I top-up my account while roaming?

You can top up with three options.

Option 1: *1203*14 digit code# and press send. Ex: *1203*23345678345678#

Option 2: Simply ways online top-up via Cellcard App & Cellcard Website.

( Payment Options: Visa, Master Card, Union Pay, Wing, Alipay, Acleda, ABA Pay)

Option 3: Top up via Pin-less channels directed from Mobile Banking account.

(Wing, wallet services banking apps)

How do I check my balance while roaming?

Dial *1201# to check the balance.

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Cellcard's Latest Network Achievement Awards

Following its consecutive Ookla Speedtest Award wins from 2018 to 2020, Cellcard resurfaces and dominates once again in the Ookla Speedtest Award Report for Cambodia 2023 as Cambodia’s Fastest Mobile Network. The prestigious Ookla Speedtest Award was presented to Cellcard in the Mobile World Congress (MWC) Barcelona – the world’s most influential connectivity exhibition – on 28th Feb 2023.

Opensignal awards Cellcard as the clear undisputed winner for Download Speed Experience and Excellent Consistent Quality, plus four joint awards for Video Experience, Games Experience, Upload Speed Experience, and Network Availability. Cellcard last reported on its Opensignal awards in 2017-2018 as a result of its aggressive 4G rollout initiative that expanded the network footprint from three hundred to three thousand.

After celebrating its 25th anniversary, the only Cambodian-owned, single-market telecom operator, Cellcard of the Royal Group of Companies, makes history by achieving a place in the Global Rising Star Awards 2023 by world-renowned independent analytics company, Opensignal.
© 2023, All Rights Reserved

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Want to ask something? Good news, now you can check all the most recent answers to FAQs right here!

Frequently Asked Questions

What are the benefits of Serey+?

  • Serey+ $1.5 includes: 15GB data, 100 On-Net mins, 100 On-Net SMS, valid for 7 days. To subscribe: *1615*150# or via Cellcard App
  • Serey+ $4 Plan includes: 25GB data, 2,500 On-Net mins, 2,500 On-Net SMS, valid for 28 days. To subscribe: *1615*400# or via Cellcard App
  • Serey+ $6 includes: 50GB data, 5,000 On-Net mins, 5,000 On-Net SMS, valid for 30 days. To subscribe: *1615*600# or via Cellcard App
  • Serey+ $8 includes: 50GB data, 5,000 On-Net mins, 5,000 On-Net SMS, valid for 35 days. To subscribe: *1615*800# or via Cellcard App

All Serey+ allow you to Rollover unused bundle for one year!

How to subscribe to Serey+?

To Subscribe Serey+ $1.5: Dial *1615*150#

To Subscribe Serey+ $4: Dial *1615*400#

To Subscribe Serey+ $6: Dial *1615*600#

To Subscribe Serey+ $8: Dial *1615*800#

You can also subscribe through the Cellcard App. To download the App: https://bit.ly/ccappdl

How to verify if Serey+ subscription was successful?

You will receive a confirmation SMS of your subscription from “Cellcard”.
In the Cellcard App your Serey+ subscription will be shown next to your main balance. You can also select ‘My Plans’ to see all your active subcriptions and remaining bundles. To download the App: https://bit.ly/ccappdl

How to check my main balance?

Dial *1201# and press call.
In the Cellcard App your main balance is shown in the home page. To download the App: https://bit.ly/ccappdl

How to check my remaining bundles ?

In the Cellcard App, select “My Plans” to see all your active subcriptions and remaining bundles. Try It now on Cellcard app

or Dial *1201# and press call.

How to download cellcard app?

The App is available to download for free on​ App stores, Play Store or Huawei App Gallery.
To download the App: https://bit.ly/ccappdl

How to e-top up?

It’s easy! PLUS, you get 5% cashback everytime you Top Up.
Go to Cellcard App, click “Top Up”, choose “For my number” or “For others”, choose your payment method, enter Top Up amount, press the blue button “Top Up”.​ Click here to Top Up Now

How to make my internet faster?

Here’s some

  • Ensure that you are in the service
  • Clear your caches and/or close unused
  • Enable the LTE
  • Restart your phone or turning on/off airplane mode to refresh your session

If you are still facing issues, you can speak with one of our agents by clicking the chat icon on this website or on the Cellcard App.

See more FAQs