Enjoy your travelling with Roaming Internet Pack!
Why swap SIMS when you travel? Roam the world with our Roaming Internet Pack as low as $6/month. Available in many destination countries! Dial *8911# to subscribe.
|Roaming Internet Pack $6||1 GB||$6||30 Days||China, France, Hong Kong, South Korea, Malaysia, Myanmar, Singapore, Taiwan, Thailand, USA, Vietnam|
|Roaming Internet Pack $10||1 GB||$10||30 Days||Australia, Austria, Bangladesh, Croatia, Czech Republic, Denmark, Germany, Greece, Hungary, Israel, Italy, Luxembourg, Mexico, Norway, Poland, Qatar, Slovakia, Sweden, Ukraine.|
Terms and conditions
- These plans are only available for prepaid users.
- Users can activate the bundle in Cambodia or oversea at the country destination.
- The roaming service must be activated before you travel. To activate, dial *8910#. It is free of charge.
- Subscription will be charged from main balance only included Kjey Sen balance.
- The validity is for 30 days and applicable for designated countries/operators. In case, there are many bundle subscriptions. The latest validity of the subscription will be applicable.
- User can subscribe many subscriptions and the packages. Each subscription will be accumulated into one-single bucket.
- Subscription is non-auto renewal.
- User will receive SMS alert to notify when they reach 70% of the bucket and another SMS alert when they reach 100% of the bucket.
- Users will be notified one day before the bucket expiry date and asking them whether he/she would like to renew the bundle. Without the user response, it will be automatically cancelled.
- Users needs to activate bundle by dialing *8911*4# or *8911*5# or Cellcard App again if he/she would like to enjoy the bundle offer once expired.
How can I know if I subscribe the plan successful or not?
You will receive a SMS notification when you subscribe the plan successfully.
Are voice call and SMS included in the Roaming Internet Pack?
No! Outgoing call and incoming call and SMS will be charged based on our roaming rates.
What happens if I do not use the Roaming Internet Pack?
Your roaming data will be charged base on Roaming Rate.
If I roam in non-preferred operator, can I use Roaming Internet Pack?
If you roam in non-preferred operator, you will be charged Pay-as-you-go rate. Roaming Internet Pack is applicable only with our preferred partner list.
Can I use one plan in different country?
Yes, you can use one plan in different country if those countries are in the same plan.
What happens if I run out of your Internet Roaming Pack?
What happens if I do not travel outside the Cambodia during the 30 days?
Your Roaming Internet Pack is valid for 30 days only, and it will be wiped out after the expiry date.
If Roaming Internet Pack is not working, what should I do?
Please restart your phone.
Check if you have an active bundle, please go to our Cellcard app.
Please reset your network settings and try again:
iOS: Settings – General – Reset – Reset network settings
Android: Settings – Connections – Mobile networks – access point names – select access – Reset to default
If the there is still any problem, contact us
* Hotline Number: +85512812812
* Email help: firstname.lastname@example.org
* Facebook Help: www.facebook.com/CellcardFanPage