What is a dropped call?
A dropped call is when your call is suddenly cut due to some network interruption or disruption.
What is an on-net call? What is an off-net call?
On-net calls are calls made between two numbers who are both on the same network i.e. both caller and receiver are on a Cellcard number.
Off-net calls (which are also called cross-net calls) are calls made between two numbers from different networks. i.e. the caller is calling a number that’s using another network.
I’ve switched to CellcardSIM and cant get anything to work. What to do?
Check your APN settings. Accessing a new network means configuring your phone to ‘see’ the network you want to use. Look for your APN settings on your phone and type in ’Cellcard’. If after you do this you still have difficulties, please call our hotline on 012812812 or 812, and let us help you.
How do I access the Cellcard 4G network?
First of all make sure that your smartphone is 4G capable. You can check some affordable options in the device section of the Cellcardwebsite. If your phone is 4G capable, make sure to turn on 4G in the phone settings. That’s it! To know if your area is covered by the 4G network, Click Here
How do I check my balance and subscriptions?
How do I manage my data consumption?
One of the best ways to save on data is to make sure that only the apps you are using have their data setting turned on. Remember all apps consume data to do updates on the background. So you’ll save data if your turn off apps you don’t regularly use. Simply find the data settings on your phone and choose the apps to turn on or off at any time. Another way of managing data consumption is to know the resolution of the videos you watch. The bigger the resolution the more data it consumers.
What is auto renew and why does it eat my top-up immediately?
What is one-way and two-way barring?
One way barring is a SIM card is not allowed to make outgoing calls, but it can still receive incoming calls. Two way barring is when the SIM card cannot make or receive calls.
What is the difference between main balance and bonus balance?
The main balance is where the top-up money goes. The Bonus Balance is where the “free” (or unpaid) services are deposited.