With Cellcard eSIM service, how many Cellcard numbers can be registered under one device?
You can have up to 8 eSIM profiles.
What should I do if my phone is lost or broken?
Call the Cellcard Customer Care to block the number, then come to any Cellcard store near you to request for a new QR Code for the same number.
Do I need to delete my eSIM profile prior to sending my device for servicing/ replacement?
It is recommended to delete all profiles before sending the device for servicing. You can re-download your profiles later.
Can I use my existing Cellcard profile on another eSIM device?
Yes, you can re-download the same profile on another device. Remove the eSIM from the previous device first.
After, scan the QR code (Voucher provided by Cellcard) to re-download the profile on the new device.
Could I replace Cellcard eSIM profile with another eSIM provider’s profile?
Yes, you can decide to delete/ enable any existing profile, download another profile, or add profiles in your eSIM.
