I’m XG4.5 user, I would like to upgrade my plan to XG6. What can I do?
Just make sure you have enough balance $6 or more in your account. Then dial #8282#60#1#, you will upgrade your plan from X4.5 to XG6 automatically. For assistance please dial 812.
Can I use my XG bundle if my main balance is zero but it’s not yet expired?
Yes you can. Your XG plan will only be suspended upon expiration of your main balance. However, it will be reactivated as soon as you top-up.
What happens to my unused XG bundle when the plan expires or when I subscribe to a non-XG plan?
All unused benefits in your XG plan will be forfeited or wiped out.
When I am subscribed to an XG plan, can I still subscribe to iNET or other bolt-ons?
Yes you can. You can subscribe to any of these together with your XG plan: iNet, Dach Yub, SMS pack, Unlimited Facebook, VIber, Whatsapp and Line.
Can I subscribe to more than 1 XG plan at the same time?
Yes you can have multiple subscriptions, each with their own validity periods. The XG plan that expires first will be used first. We will automatically renew the last XG plan you subscribed to.
Is there any migration fee if I migrate to XG?
Can I use XG plan for commercial purpose?
Cellcard prepaid plans are specifically designed for personal mobile use. We recommend these plans are not used for commercial purposes as it may affect other customers’ personal service. Cellcard reserves the right to suspend accounts that utilize such plans for mass broadcasts such as SMS blasts, call-out services and/or spamming, etc.