Cellcard Club | Cellcard

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  • All vouchers received from the Club can be claimed at partner stores. All merchandise and other gifts can be claimed from Cellcard shops.
  • All vouchers received from the Club can be claimed at partner stores. All merchandise and other gifts can be claimed from Cellcard stores.

Where can I find the terms & conditions for Cellcard Club Program?

The terms & conditions for Cellcard Club are available here. 

Where can I track my stars?

Under “My Stars” menu. It reflects all the stars accumulated within the past 3 months.

Where can I see the rewards and deals I claimed?

Under “My Rewards” menu. It reflects all the rewards and special deals claimed within the past 3 months.

How can I redeem my Special Deals?

Each Special Deal has a “claim” button. By pressing the claim button, the Special Deal becomes yours and is saved under “My Rewards”. “My Rewards” contains all the rewards and special deals you have claimed in the past 3 months. If you have selected a telco offer, it is provisioned to you immediately. If you have selected a reward that has to be collected from one of the Cellcard Experience Centers or Partner stores, then your reward would have a code (QR or e-voucher) and is saved as “pending”. Show your code at the Cellcard Experience Center or Partner Store to claim your prize. Once you collect your prize, the status will change to “claimed”.

What privileges can I enjoy with Cellcard Club?

The privileges and special offers you get depends on your Cellcard Club level. Each Cellcard Club level is sure to present you with a range of personalized deals and partner offers. Check your Special Deals menu regularly so as not to miss something exciting!

How can I get upgraded?

To go to a higher Cellcard Club level, you must reach the number of stars required. As soon as you have accumulated enough stars, you will progress in level and unlock more benefits. The number of stars for upgrade is assessed daily.

Can I get downgraded?

You will be downgraded or assigned to a lower Cellcard Club level if you haven’t accumulated enough stars to remain in the Cellcard Club level you are currently in. Your star balance is reviewed once a month and we will alert you regarding any changes to your Cellcard Club level.

What is the validity of play chances?

Each play chance is valid for 14 days from the top-up date. All details are available under the Shake‘n Win menu. We will send a reminder if you haven’t used the play chances that are about to expire.

How can I play the Shake‘n Win game?

You earn Shake‘n Win play chances whenever you top up a minimum of $1. The number of play attempts varies based on the Cellcard Club level you are in.

PLAY CHANCES BY LEVEL:

Entry: 1 attempt

Iron: 2 attempts

Ruby: 2 attempts

Sapphire : 3 attempts

Gold : 3 attempts

Each time, you get a chance to select an instant prize you like.

To play, simply shake your phone and follow the instructions on the screen.

What is the validity of stars?

Each star is valid for 3 months from the time you acquire them.

Can postpaid customers join Cellcard Club?

Cellcard postpaid customers will be able to join the Cellcard Club at a later stage.

What language is the program available in?

Cellcard Club is available via Cellcard App in Khmer, English and Chinese languages.

How many stars do I need to progress to the next level?

Entry : 0 – 30 stars

Iron: 31 – 50 stars

Ruby: 51 – 500 stars

Sapphire: 501 – 2000 stars

Gold: 2001 stars and above

You are able to see the status bar with the number of stars required for the subsequent Cellcard Club level on your main Cellcard Club page in the Cellcard App.

How many levels are there in Cellcard Club?

There are 5 membership levels in Cellcard Club.

Entry : 0 – 30 stars

Iron: 31 – 50 stars

Ruby: 51 – 500 stars

Sapphire: 501 – 2000 stars

Gold: 2001 stars and above

Each level entitles a member to a set of rewards and experiences that continues to grow as you progress in Cellcard Club level.

What is Cellcard Club?

Cellcard Club is a program designed to provide great value and experiences for Cellcard customers by rewarding the continued use of Cellcard’s services with extras, bonuses and exciting prizes. It’s our way of saying thank you for being a loyal Cellcard customer.

The benefits and gifts provided by the Cellcard Club are meant to complement your digital lifestyle; offering bonus internet allowances, free subscriptions, and even chances of winning some of the newest smartphones available.

The program is open to all Cellcard customers. To join the Club, simply download the Cellcard App, register for Cellcard Club membership, and accept the Cellcard Club Terms & Conditions.

How does it work?

Cellcard Club is designed with 5 progressing levels of membership. To reach each level, you must collect stars earned through top-up. The more you top up, the more stars you collect, advancing you to the next level with bigger perks and bonuses. These include telecom related benefits, premium merchandise, dedicated services and exclusive privileges from our partners. Different levels, a different set of prizes.

On top of that, the Cellcard Club also provides you a chance to win instant prizes every time you top up $1 minimum. Prizes range from telco benefits to devices. These may vary depending on availability.

To join the Club, simply download the Cellcard App, register for Cellcard Club membership, and accept the Cellcard Club Terms & Conditions. Your Cellcard Club level upon registration is determined by the cumulative amount of top-up in the past 3 months multiplied by your tenure with Cellcard = no of stars = Cellcard Club level. You will also be presented with 5 welcome stars once you opt-in.

0-3 months tenure 1 X $1 for Stars

4-6 months tenure = 2x $1 for stars

7 24 months = 3x $1 for stars

2-5 years = 4x $1 for stars

5+ years = 5x $1 for stars

Once you are a Club Member, you will receive the rewards you are eligible to claim.