How can I know if I subscribe the plan successful or not?
You will receive a SMS notification when you subscribe the plan successfully.
Are voice call and SMS included in the Roaming Internet Pack?
No! Outgoing call and incoming call and SMS will be charged based on our roaming rates.
What happens if I do not use the Roaming Internet Pack?
Your roaming data will be charged base on Roaming Rate.
If I roam in non-preferred operator, can I use Roaming Internet Pack?
If you roam in non-preferred operator, you will be charged Pay-as-you-go rate. Roaming Internet Pack is applicable only with our preferred partner list.
Can I use one plan in different country?
Yes, you can use one plan in different country if those countries are in the same plan.
What happens if I run out of your Internet Roaming Pack?
If you run out of your Roaming Internet Pack, the roaming rate will be applied. You can subscribe to another Roaming Internet Pack by dialing *1785#
What happens if I do not travel outside the Cambodia during the 30 days?
Your Roaming Internet Pack is valid for 30 days only, and it will be wiped out after the expiry date.
If Roaming Internet Pack is not working, what should I do?
Please restart your phone.
Check if you have an active bundle, please go to our Cellcard app.
Please reset your network settings and try again:
iOS: Settings – General – Reset – Reset network settings
Android: Settings – Connections – Mobile networks – access point names – select access – Reset to default
If the there is still any problem, contact us
* Hotline Number: +85512812812
* Email help: customercare@cellcard.com.kh
* Facebook Help: www.facebook.com/CellcardFanPage
New Feature Alert