Pay with Cellcard | Cellcard
Pay with Cellcard

If I change SIM card or phone, can I still access the contents/apps that I’ve purchased using my old SIM card or phone?

yes if the new SIM is Cellcard and if your google mail account remains the same.

What happens If I accidentally deleted the content/ app that I purchased?

You can download the same content again without getting charged.

From which merchants can customers purchase contents using Pay with Cellcard Main Balance Service?

At launch, it would be Sabay KING OF CARDS game (download the game from playstore for Android and app store for iOS)

Can Subscribers purchase content while using Wifi?

Yes but with verification process. Cellcard will send a 4-digit PINcode via SMS.

When there are generic error messages displayed like “ERROR MESSAGE” OR “PAYMENT CANCELLED” what does it mean?

It could mean any of the following:

  • There is technical problem/system error during your transaction

Solution: Wait for a while and try again

  • You are not using Cellcard or you are on a postpaid plan

Solution: Make sure you are using Cellcard prepaid

  • You have entered the incorrect phone number when registering on wifi for the first time

Solution: Make sure you have entered a valid Cellcard number on prepaid.

  • You have entered the incorrect PIN code

Solution: Make sure you have entered correct PIN code

  • It takes you too long to enter the PIN code

Solution: Make sure you have entered the PIN code within 10 min from the time PIN code is received via SMS

  • You do not have sufficient air time credit (on your main balance) to complete the purchase

Solution: Top up and try again

When there is another generic error message displayed like “SORRY, YOU HAVE EXCEEDED YOUR LIMIT OF 5 PAYMENTS IN 1 DAY, PLEASE TRY AGAIN LATER” what does it mean?

It means you have either exceeded the amount of 9.99 USD per transaction, or with a maximum cumulative amount of 20.00 USD per day or with a maximum of 5 transactions per day

Solution: Wait for the next 24 hours and retry the transaction again (24 hours from each of your 5 transactions).

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Frequently Asked Questions

What are the benefits of Serey+?

  • Serey+ $1.5 includes: 15GB data, 100 On-Net mins, 100 On-Net SMS, valid for 7 days. To subscribe: *1615*150# or via Cellcard App
  • Serey+ $4 Plan includes: 25GB data, 2,500 On-Net mins, 2,500 On-Net SMS, valid for 28 days. To subscribe: *1615*400# or via Cellcard App
  • Serey+ $6 includes: 50GB data, 5,000 On-Net mins, 5,000 On-Net SMS, valid for 30 days. To subscribe: *1615*600# or via Cellcard App
  • Serey+ $8 includes: 50GB data, 5,000 On-Net mins, 5,000 On-Net SMS, valid for 35 days. To subscribe: *1615*800# or via Cellcard App

All Serey+ allow you to Rollover unused bundle for one year!

How to subscribe to Serey+?

To Subscribe Serey+ $1.5: Dial *1615*150#

To Subscribe Serey+ $4: Dial *1615*400#

To Subscribe Serey+ $6: Dial *1615*600#

To Subscribe Serey+ $8: Dial *1615*800#

You can also subscribe through the Cellcard App. To download the App: https://bit.ly/ccappdl

How to verify if Serey+ subscription was successful?

You will receive a confirmation SMS of your subscription from “Cellcard”.
In the Cellcard App your Serey+ subscription will be shown next to your main balance. You can also select ‘My Plans’ to see all your active subcriptions and remaining bundles. To download the App: https://bit.ly/ccappdl

How to check my main balance?

Dial *1201# and press call.
In the Cellcard App your main balance is shown in the home page. To download the App: https://bit.ly/ccappdl

How to check my remaining bundles ?

In the Cellcard App, select “My Plans” to see all your active subcriptions and remaining bundles. Try It now on Cellcard app

or Dial *1201# and press call.

How to download cellcard app?

The App is available to download for free on​ App stores, Play Store or Huawei App Gallery.
To download the App: https://bit.ly/ccappdl

How to e-top up?

It’s easy! PLUS, you get 5% cashback everytime you Top Up.
Go to Cellcard App, click “Top Up”, choose “For my number” or “For others”, choose your payment method, enter Top Up amount, press the blue button “Top Up”.​ Click here to Top Up Now

How to make my internet faster?

Here’s some

  • Ensure that you are in the service
  • Clear your caches and/or close unused
  • Enable the LTE
  • Restart your phone or turning on/off airplane mode to refresh your session

If you are still facing issues, you can speak with one of our agents by clicking the chat icon on this website or on the Cellcard App.

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