Plans & Services
About VoLTE
cellcard Serey+
What are the benefits of the Serey+ plans?What happens if I finish my data before the plan expires?Who can use the Serey+ plans?What happens if I finish my call minutes and SMS before my plan expires?What does “Rollover” mean?How to subscribe to cellcard Serey+?How do I send cellcard Serey+ plan as a gift to a friend?How can I check my remaining balance?What is the official number for support?How do I unsubscribe from Serey+?
cellcard Home WiFi
What documents are required to get from the customers?What is the official number for support?How many months can customers purchase cellcard Home WiFi?Can customers use their existing number to replace the provided SIM?Can the customer request to change speed during their payment term?What would happen to the provided SIMs that are given to customers when the customers decide to terminate the connection?How can customers make the payment?If the customers need more than 1 router, how do they get it?Will the customers need to return the ONU Built-In WiFi after their subscription has ended, and they are not willing to continue?After Payment, how many days will Cellcard need to process the installation so that the customer can start using?
Social Pack
If I use Social Pack size S, can I use the apps from Social Pack size M and L?Can I upsize from a small size pack to a bigger size pack?If I am active on Social Pack but I have no plan bundle and zero main balance, can I still use Social Pack?Can I still use the apps even when I already unsubscribed?What happens when I unsubscribe and then resubscribe?Can I use those apps with my browser?
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